Where do you ship from?
All orders are shipping from our US location in San Antonio, Texas.
Do you ship on Saturday?
No. We're sorry about the delay. While most Priority mail shipments arrive on time, USPS does not provide a guarantee that they will arrive within 2-3 shipping days.
The product I have received does not look exactly like the picture on your website. Is this a mistake?
The photos on the websites are only examples and not necessarily exact-match photos of a particular strain.
Do you ship in discreet packaging?
Yes. All orders are shipped on USPS packaging.
Satisfaction Guarantee - Return/Replacement
We apologize if you're not satisfied with anything we sell. We accept returns up to two weeks after delivery. Please contact our customer-service through the "Returns" link in the footer menu of the homepage if you plan to return a product. All products must be returned before a replacement or refund is provided. Reach out to us through the Contact Page and we'll work with you on a return.
We urge you to buy a sample pack to test our products beforehand. Each kratom experience is different and a red soap may act like a white soap depending on the situation.
No more than 25% of the product may be missing when the product is sent back.